Ong24 values the privacy of every member. This document clearly explains how we collect, use, store, and protect your personal information when you use the ong24 betting platform in Malaysia.
Ong24 is a sports betting and online casino platform operating exclusively for the Malaysian market. We understand that member trust is not something that comes automatically — it must be earned through concrete actions, including how we handle your personal information.
This Privacy Policy is designed to give you a clear and honest overview of every aspect of personal data handling on the ong24 platform — from the moment you register through to when you make a withdrawal of your winnings. We hide nothing in the fine print, because we believe an informed member is the safest member.
By using the ong24 platform — whether via web browser or mobile app — you confirm that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact our support team for assistance with closing your account in an orderly manner.
Important Note: This Privacy Policy applies to all ong24 services including the web platform, mobile app, live customer support chat, and all official ong24 communication channels.
Ong24 only collects information that is genuinely necessary to provide a safe, compliant, and high-quality service to our members. We do not collect irrelevant or excessive information.
Information you provide directly:
Information collected automatically:
Important: ong24 never stores PIN numbers, full passwords, or sensitive payment information such as credit card CVV numbers in our systems. All payment data is processed through verified, licensed payment provider channels.
Data types by category:
| Data Categories | Example Information | Primary Purpose |
|---|---|---|
| Identity | Name, date of birth, MyKad | KYC & Age Verification |
| Contact | Email, phone number | Account & security communications |
| Finance | Bank accounts, e-wallets | Deposit & withdrawal processing |
| Technical | IP, device, cookies | Security & fraud prevention |
| Behaviour | Betting history, session logs | Responsible gambling & compliance |
Every piece of data we collect has a specific and legitimate purpose. ong24 does not use member data for purposes unrelated to platform operations or contrary to the interests of our members.
Your personal data is used for the following purposes:
ong24 Guarantee: We will never use your data to make decisions that negatively affect you without a reasonable basis that can be explained to you upon request.
Ong24 does not sell, rent, or trade members' personal information to any third party for commercial purposes. This is our absolute commitment — not just a promise on paper.
However, there are limited situations where ong24 needs to share information with certain parties to enable the platform to operate safely and in compliance with the law:
All third parties working with ong24 are bound by strict confidentiality agreements and are required to comply with data protection standards equivalent to ong24's own policy. We conduct regular assessments of all third-party vendors to ensure ongoing compliance.
Ong24 invests seriously in data security infrastructure to ensure your personal information is always protected against cyber threats, unauthorised access, and data breaches. Our security systems operate 24 hours a day, 7 days a week, 365 days a year without interruption.
Key security measures we have implemented:
Shared Responsibility: While ong24 provides a high-standard security system, your account security also depends on your own actions. Please use a strong password, enable 2FA, and never share your login credentials with anyone.
The ong24 platform uses cookies and similar tracking technologies to enhance user experience, ensure account security, and understand how the platform is used by our members. The use of these cookies is industry standard and implemented responsibly.
Types of cookies used by ong24:
You can manage your cookie preferences through your web browser settings at any time. However, disabling certain cookies may affect the functionality and security of the ong24 platform. For the best experience, we recommend allowing at least essential cookies.
As an ong24 member, you have clear and enforceable rights regarding your personal data. ong24 fully respects these rights and provides straightforward mechanisms for you to exercise them.
Ong24 ensures every member fully understands and can exercise their rights over the personal data stored in our systems.
You may request a copy of all personal data ong24 holds about you at any time through our customer support.
If your data is inaccurate or outdated, you have the right to request an immediate correction via the account settings page or customer support.
You may request the deletion of your personal data, subject to record retention obligations required by applicable law.
You may object to the processing of your data for direct marketing purposes at any time without providing any reason.
You may request that your data be provided in a machine-readable format for transfer to another service provider if desired.
In certain situations, you may request that ong24 restrict the processing of your data while a dispute is resolved or a review is conducted.
How to Exercise Your Rights: To submit any personal data rights request, contact the ong24 support team via live chat or email at [email protected]. We will process your request within 14 working days.
Ong24 does not retain your personal data longer than necessary for the purposes stated in this Privacy Policy. Retention periods are determined based on operational requirements, legal obligations, and platform security interests.
ong24 data retention period guidelines:
When data is no longer needed and there is no legal obligation to retain it, ong24 will delete or anonymise that data using procedures approved by the information security industry.
The ong24 platform may contain information about third-party services such as game providers, payment providers, and promotional partners. It is important to understand that ong24's Privacy Policy applies solely to the ong24 platform.
Ong24 is not responsible for the privacy practices of any third parties. We recommend reading the privacy policies of the game providers and payment providers you use directly. However, all third-party providers we work with have undergone a thorough vetting process and are selected based on strict security standards.
Security Reminder: ong24 will never ask you to share your login credentials, password, or payment details via email, SMS, or social media. If you receive any such request claiming to be from ong24, please report it to our support team immediately.
If you have any questions, concerns, or complaints regarding ong24's Privacy Policy, or wish to exercise any of your personal data rights, the ong24 team is ready to assist you through various communication channels available 24/7.
For complaints related to privacy breaches or unauthorised data use, we take every report seriously and will initiate an internal investigation within 48 hours of receiving the report.
Response Time: Personal data rights requests will be processed within 14 business days. Critical security and privacy complaints will be handled within 48 hours.
More than just promises — these are the real features that make ong24 the most trusted betting platform in Malaysia.
All member data is protected with 256-bit SSL encryption — the same technology used by financial institutions and governments. Your information cannot be read by any unauthorised party.
The ong24 identity verification process is designed to be fast without compromising security. Your KYC documents are stored in an encrypted environment and accessed only by authorised personnel.
Deposits and withdrawals are processed through licensed payment channels integrated with full data protection. ong24 supports FPX, major Malaysian e-wallets, and USDT for member convenience.
Ong24's commitment is absolute — member personal information has never been and will never be sold, rented, or traded to third-party advertisers or data brokers for any reason.
The ong24 security system operates around the clock without interruption. Any suspicious activity on your account will be detected and our security team will respond immediately.
Ong24 ethically uses betting pattern data to identify members who may need support. Your privacy is fully protected throughout this process, with no stigma attached.
Your privacy is our priority. Register now and enjoy a secure sports betting, Live Casino, and bingo experience alongside thousands of active ong24 members across Malaysia.