At ong24, we understand that waiting too long to receive your winnings is frustrating. That's why our withdrawal system is designed to be fast, secure, and reliable — with no unnecessary complications.
Ong24 supports a range of popular and trusted withdrawal methods in Malaysia — choose the one most convenient for you.
Maybank, CIMB, RHB, Public Bank, Hong Leong & more
POPULARTouch 'n Go eWallet — Malaysia's #1 choice
FASTFinancial Process Exchange — secure & direct
SECUREGrabPay digital wallet — convenient & widely accepted
EASYBoost e-wallet — fast & reliable
TRUSTEDTether TRC20 / ERC20 — high privacy
CRYPTOInstant transfer via phone number
INSTANTShopeePay digital wallet — widely available
POPULARMany players who have used other platforms share frustrating experiences — slow payouts, burdensome verification processes, and difficult-to-reach customer support when withdrawal issues arise. At ong24, we built our withdrawal system using all those negative experiences as a guide to make our platform different.
The ong24 withdrawal processing system operates 24 hours a day, 7 days a week, including public holidays and weekends. This means no matter when you submit a withdrawal request — midnight, early morning, or midday — it will be processed within the promised timeframe. None of the excuses like "outside office hours" or "public holiday" that other platforms often use.
Beyond speed, ong24 also prioritizes transparency in the withdrawal process. Every withdrawal request you submit will have its status updated in real time within your account — you can monitor whether a request is being processed, has been approved, or is complete. No need to contact customer support just to ask about your withdrawal status.
ong24's Commitment: If your withdrawal takes longer than 60 minutes with no notification or valid technical reason, our support team is ready to help you resolve the issue immediately.
The withdrawal process at ong24 is designed to be as straightforward as possible, so you never have to waste time searching for the right button.
Open your web browser, go to ong24, and log in using your username and password. Make sure your internet connection is stable before starting the withdrawal process.
Once logged in, click on the account icon or the "Wallet" button at the top of the platform. Select the "Withdrawal" tab from the menu displayed.
Choose the withdrawal method that suits you best — bank transfer, Touch 'n Go eWallet, FPX, or any available option. Enter the recipient account details accurately.
Enter the amount you wish to withdraw. Review all details — bank name, account number, and amount — before clicking the "Submit Request" button.
Once the request is approved, funds will reach your bank account or e-wallet within 15 to 60 minutes. You will receive a status notification within your ong24 account.
KYC, or "Know Your Customer", is an identity verification procedure that is an industry-standard requirement for licensed online gambling platforms worldwide. At ong24, the KYC process is an essential step that keeps your account secure, protects your winnings, and ensures your withdrawals are processed without any obstacles.
The ong24 KYC process only needs to be completed once — after that, you can make withdrawals at any time without going through the same checks repeatedly. This differs from some platforms that require re-verification each time you withdraw a larger amount. At ong24, we designed this process to avoid burdening players who play fairly.
MyKad (Malaysian national identity card) or a valid passport. Ensure the image is clear and no corners are cut off.
Bank statement, screenshot from a digital banking app, or a bank-issued letter confirming the account holder's name and registered account number.
A utility bill, bank statement, or any official document showing your full name and current address, issued within the last 3 months.
Important: All documents submitted to ong24 are processed securely and confidentially in accordance with our Privacy Policy. Your data will not be shared with any third party without your consent.
The table below provides a quick overview of each available withdrawal method, including limits and estimated processing times.
| Method | Minimum Limit | Maximum Limit | Estimated Time | Fee |
|---|---|---|---|---|
| Local Bank Transfer | RM 30 | RM 50,000 / day | ✔ 15 – 30 minutes | Free |
| TNG e-Wallet | RM 30 | RM 10,000 / day | ✔ 15 – 30 minutes | Free |
| FPX | RM 50 | RM 30,000 / day | ✔ 15 – 45 minutes | Free |
| GrabPay | RM 30 | RM 5,000 / day | ✔ 20 – 45 minutes | Free |
| Boost Wallet | RM 30 | RM 5,000 / day | ✔ 20 – 45 minutes | Free |
| DuitNow | RM 30 | RM 20,000 / day | ✔ 15 – 30 minutes | Free |
| USDT (Crypto) | RM 100 | No fixed limit | ✔ 20 – 60 minutes | Network gas fee |
| ShopeePay | RM 30 | RM 5,000 / day | ✔ 20 – 45 minutes | Free |
The limits and processing times above are estimates and may vary depending on system conditions. Exact values are displayed on the ong24 platform during your withdrawal session.
Although the withdrawal process at ong24 is designed to be as straightforward as possible, there are a few fundamentals every player should know to avoid delays or rejections. Based on questions we frequently receive from Malaysian players, here are practical tips to help you.
The most critical detail that is often overlooked is ensuring that the bank account or e-wallet holder name registered at ong24 matches exactly the name on the platform account. A name mismatch — even a minor spelling difference or a missing middle name — can cause a withdrawal to be held for manual review. Take a moment to verify this information when registering your account.
Complete your KYC verification before making your first withdrawal. This prevents unnecessary delays when you're ready to cash out.
The bank account holder name must exactly match the name registered at ong24. Any mismatch may delay the verification process.
Enable two-factor authentication (2FA) in your ong24 security settings to protect your account and withdrawals from unauthorized access.
Although the system operates 24/7, avoid making withdrawals during peak hours for a faster and smoother experience.
If you are using a deposit bonus, make sure the wagering requirement has been met before submitting a withdrawal request.
If your withdrawal has been pending for more than 60 minutes with no updates, contact ong24 customer support via live chat for immediate assistance.
ong24 VIP Members Get More: VIP-tier players enjoy higher withdrawal limits, faster processing times, and priority in the manual processing queue. Learn more on the ong24 VIP.
Important Notice: ong24 never charges hidden fees for withdrawals. If you receive a payment request from any party claiming to be ong24, please report it to our support team immediately.
In online gambling, the security of financial transactions is non-negotiable. ong24 invests seriously in comprehensive security infrastructure to ensure every ringgit you withdraw reaches your account safely and accurately.
All withdrawal transactions at ong24 are protected by 256-bit SSL encryption — the same security standard used by leading commercial banks in Malaysia. This means your bank account information, account number, and transaction details cannot be intercepted or read by any unauthorized party while data is in transit over the internet.
In addition to data encryption, ong24 employs an automated fraud detection system that monitors every withdrawal transaction. It flags any activity that appears suspicious or inconsistent with your account's usual usage patterns — providing an extra layer of protection in the event your account is accessed without authorization.
Ong24 also maintains a strict player fund segregation policy. This means the funds you deposit and your winnings are held in accounts separate from the company's operating funds. Even in any extreme unforeseen circumstance, player funds are protected and can be returned to their rightful owners. This practice represents the highest benchmark of trustworthiness in the online casino industry.
If this is your first withdrawal at ong24, you may be subject to additional verification checks that take slightly longer than usual. This is standard procedure to ensure your account's security — particularly to confirm that the withdrawal request comes from the legitimate account owner and not an unauthorized party. Once your first withdrawal is completed and your account is fully verified, subsequent withdrawals will be processed faster.
Note for New Users: Your first withdrawal may take slightly longer than 60 minutes due to a standard initial security review. This is a routine protective measure and does not indicate any issue with your account.
Every withdrawal request at ong24 goes through several status stages that you can monitor within your account.
Request received and queued for processing in the system.
Request is being reviewed and processed by the ong24 finance team.
Withdrawal approved — your funds are on their way to your account.
Funds have been successfully sent to your bank account or e-wallet.
Request unsuccessful — check the rejection reason and contact support if needed.
Answers to the most frequently asked questions from Malaysian players about the withdrawal process at ong24.
Create your ong24 account today, start playing, win, and enjoy fast withdrawals directly to your bank account or e-wallet — simple, secure, and trusted by thousands of Malaysian players.